Terms & Conditions

Terms & Conditions


CONTRACT

Bali Villa Exotic, hereinafter referred to as “The agent”, acts merely as booking agents on behalf of the villa owners that it represents. The contract entered into is between the owner of the property and the holidaymaker, hereinafter referred to as “The client”. The contract is not effective until required payment has been received and confirmation has been sent to the client. The numbers of persons occupying a property must not exceed the maximum number stated in the booking confirmation.

EVENTS AND PARTIES

The majority of villas have rules governing their usage for events and parties and oftentimes a surcharge of up to the equivalent of a night’s rental price is applicable, in addition to a local community or Banjar fee. Normal bookings are for vacation purposes and special permissions must be obtained for functions where the number of people in attendance exceeds 150% of the capacity of the villa. Please be aware that the majority of villa owners will not accept a booking involving a function without prior confirmation that a function coordinator has been employed. If you are planning to hold an event such as a wedding or any large congregation of people at your villa it would be best to bring this to the agent’s attention as soon as possible. The agent can recommend a suitable coordinator where required.

PROVISIONS, SERVICES AND STAFF

All villas we represent have a minimum of two domestic household staff. All our properties are fully equipped with bed linens, towels, cooking utensils etc. If you need to rent a car during your stay we will offer you some special price in connection with our partner.

PAYMENT AND CANCELLATIONS

A deposit of 50% of the total rental amount must be received by the agent within three (3) working days after the relevant invoice and payment instructions have been given to the client. If a deposit is not received within this time, the booking will be cancelled. Final payment is required 30 days prior to arrival (45 days for Christmas/New Year bookings) or immediately if booking is made less than 30 days prior to arrival (or 45 days in the case of Christmas/New Years bookings). In the case of bookings made 45 days prior to arrival, full payment is required within three (3) working days, or on arrival, if less than three (3) working days, whichever comes first.

All payments must be made in USD.

Payments options are:

Bank Transfer (All charges incurred for Bank Transfer transactions will be borne by the client)
Credit Card

PayPal (Additional charge will be applied)

In the case of last minute bookings, we will accept cash (post 2008 and unmarked USD banknotes) on arrival. However, a credit card authorization form will need to be used to ensure deposit requirements are met. The funds will be held as security and that the transaction will be reversed only upon receipt of alternative payment as agreed with the agent.

50% of the total rental amount will be forfeited if the reservation is cancelled in 31 days or more prior to arrival (or 100% in 46 days or more for Peak Season booking) to compensate The agent for the time and effort involved in making a booking and to compensate the owner for the loss of other potential bookings that have turned down once a booking has been confirmed.

Notice of cancellation must be received by the agent in writing.

All clients will be asked to sign a Waiver of Liability and a credit card authorization form, which will allow the agent to charge the card any charges that clients incur while at the villa. Be aware that security deposits are required for some villas. If required, a deposit will be requested by the villa manager on arrival and will be refunded in full on the day of departure, unless damages/repairs need to be performed, in which case refunds will be made, less the cost of damages.

DAMAGE OR LOSSES

The client is responsible for leaving the property in good order and in a clean condition. The client further undertakes to pay for any damages or losses incurred during occupation. The owner reserves the right to repossess the property if the client or a member of the party has caused excessive damage.

COMPLAINTS

If the client considers that he/she has cause for complaint concerning a property, the matter should first be taken up with the owner or villa manager. If satisfaction cannot be obtained, the client should then report the matter at once to our office and in such cases, we will do our best to satisfy your requirement in connection with the owner of the property if the agent considers the complaint valid. The agent will not entertain claims lodged by a client upon departure or after return home when it is no longer possible to investigate the complaint effectively.

LIABILITY

Whilst the agent makes every effort to ensure that brochure descriptions are accurate and that properties meet its required standards, the agent cannot accept responsibility for any alterations made to the property or its amenities, which are beyond its control. Nor can it accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use or condition of the property and its appearances, plumbing, gas, electrical or otherwise, exceptional weather conditions or owner’s negligence. Further, no responsibility is accepted for the personal belongings, car, and its contents of the client or any member of the party during the holiday.